We understand
that every business is unique
and therefore our support
contracts are fully negotiable
and can be tailored to suit
your technical needs. We
offer various levels of
cover for your environment
which will reduce the amount
of ‘downtime’ your company
experiences.
Our engineers
become your IT department
and will resolve your technical
issues, questions and queries
at any time of the day or
night.
We support
your environment securely
through either a Virtual
Private Network or your
choice of remote control
software;- Microsoft Remote
Desktop Protocol, pcAnywhere,
Tivoli, VNC, NetSupport,
NetControl or DameWare for
example.
Our aim is
to offer proactive support,
so not only will we solve
your problems but we can
monitor your systems and
check for potential problem
areas. This includes implementation
and frequent reporting of
your Anti-Virus and backup
solutions. We make sure that
your operating systems are
fully patched and that any
issues which are raised
by the event logs are identified
and resolved.
We appreciate
that technology is forever
evolving and that things
may go wrong.
It is how
we resolve the issue that
is important to our clients
and the answers to all of
your technical problems
are just a phone call away.
